Privacy commitments for institutional AI deployments

1. Information We Collect

TUEL collects information necessary to provide educational AI services to institutions. This includes:

• Institutional Data: Course materials, syllabi, and approved educational content uploaded by faculty
• Usage Data: Interaction logs, session metadata, and analytics for service improvement
• Account Information: Institutional contact details for administrators and faculty

2. How We Use Your Information

We use collected information solely to:

• Provide and maintain our AI tutoring services
• Generate analytics and reports for institutional review
• Maintain service quality, reliability, and support operations
• Ensure compliance with institutional policies
• Communicate important service updates

3. FERPA Compliance

We maintain data-handling procedures intended to support institutional review, including scoped access, audit visibility, and data minimization practices.

4. Data Retention

We retain data only as long as necessary to provide services or as required by institutional agreements:

• Session Data: Retained for the duration specified in institutional agreements (typically one academic term)
• Analytics: Aggregated and anonymized data may be retained for service improvement
• Course Materials: Deleted upon contract termination or institutional request

5. Student Data Protection

Student privacy is paramount. We implement the following protections:

• We aim to minimize student personal data to what the deployment requires
• Usage reporting can be aggregated or de-identified where appropriate
• Student data is not sold or shared for unrelated third-party marketing use
• Access controls limit who can view operational and learner data

6. Institutional Data Ownership

All institutional data—including course materials, student interactions, and generated analytics—remains the property of the contracting institution. TUEL acts solely as a data processor on behalf of the institution and does not claim any ownership rights to institutional data.

7. Third-Party Services

TUEL may utilize third-party services for infrastructure, analytics, document handling, and AI capabilities. Providers used in a deployment are disclosed during review, and data handling expectations are addressed in the applicable agreement package.

8. Security Measures

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, access logging, and incident response procedures. For detailed security information, see our Security page.

9. Your Rights

Institutions and authorized users have the right to:

• Access and export their data
• Request data correction or deletion
• Receive notification of data breaches
• Terminate service and receive data return

10. Contact Information

For privacy-related inquiries, please contact us at contact@tuel.ai or through the contact form on our website.