Terms of Service

1. Acceptance of Terms

By accessing or using TUEL's services, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of an educational institution, you represent that you have the authority to bind that institution to these terms.

2. Service Description

TUEL provides a unified educational AI layer that enables institutions to deploy AI tutoring systems with full oversight and compliance capabilities. Our services include AI-powered tutoring, analytics dashboards, content management tools, and integration capabilities with learning management systems.

3. Institutional Accounts

TUEL services are provided to educational institutions through institutional agreements. Institutions are responsible for:

• Designating authorized administrators and faculty users
• Managing user access and permissions
• Ensuring appropriate use by their students and staff
• Maintaining accurate account information

4. User Responsibilities

Users of TUEL services agree to:

• Use the service only for legitimate educational purposes
• Not attempt to circumvent security measures or access restrictions
• Not upload malicious content or attempt to disrupt service
• Comply with all applicable laws and institutional policies
• Protect account credentials and report unauthorized access

5. Acceptable Use Policy

The following uses of TUEL services are prohibited:

• Generating content that violates academic integrity policies
• Attempting to bypass content restrictions or safety measures
• Using the service for non-educational commercial purposes
• Sharing access credentials with unauthorized parties
• Scraping, harvesting, or extracting data from the service

6. Intellectual Property

TUEL retains all rights to the platform, software, and underlying technology. Course materials and content uploaded by institutions remain the intellectual property of the respective owners. Institutions grant TUEL a limited license to use uploaded content solely for providing the contracted services.

7. Data Ownership

Upon termination of service, institutions may request export of their data in standard formats. See our Privacy Policy for data retention details.

8. Service Availability

TUEL strives to maintain high service availability but does not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. We are not liable for temporary unavailability due to factors beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by law, TUEL shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services. Our total liability shall not exceed the fees paid by the institution in the twelve months preceding any claim.

10. Indemnification

Institutions agree to indemnify and hold TUEL harmless from claims arising from their use of the service, including claims related to uploaded content, user conduct, or violation of these terms.

11. Termination

Either party may terminate service according to the terms of the institutional agreement. TUEL reserves the right to suspend or terminate access for violation of these terms. Upon termination, access will be revoked and data handled according to the institutional agreement and our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

13. Changes to Terms

TUEL may update these Terms from time to time. We will notify institutions of material changes at least 30 days before they take effect. Continued use of the service after changes constitutes acceptance of the updated terms.

14. Contact

For questions about these Terms, please contact us at contact@tuel.ai.